Refund Policy

Last updated: 12/30/2025

1. Digital Products Notice

Please read this refund policy carefully before making a purchase. Due to the nature of digital products and instant delivery, all sales are generally considered final. Once a product has been delivered and accessed, it cannot be "returned" in the traditional sense.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Product Not Delivered: If you did not receive your product within 24 hours of purchase
  • Technical Issues: If the product is non-functional and our support team cannot resolve the issue
  • Duplicate Purchase: If you accidentally purchased the same product twice
  • Wrong Product: If you received a different product than what you ordered

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind after purchase
  • Dissatisfaction with product performance that is working as described
  • Account bans or suspensions by third-party platforms
  • Failure to follow product instructions or guidelines
  • Incompatibility with your system (check requirements before purchase)
  • Product has been used or accessed
  • Requests made after 48 hours from purchase

4. Refund Request Process

To request a refund:

  1. Join our Discord server at discord.gg/vexoncheats
  2. Open a support ticket in the designated channel
  3. Provide your order ID/email and detailed reason for refund
  4. Include any relevant screenshots or evidence
  5. Wait for our support team to review your request (typically within 24-48 hours)

5. Refund Timeline

If your refund is approved, it will be processed within 5-10 business days. The refund will be credited to your original payment method. Depending on your payment provider, it may take additional time to appear in your account.

6. Partial Refunds

In some cases, we may offer partial refunds at our discretion. This may apply to subscription-based products where only a portion of the service period has passed, or in situations where we determine a partial refund is appropriate.

7. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, your account will be immediately banned from all our services. We encourage you to reach out to our support team first, as we are committed to resolving issues fairly.

8. Replacements

In some cases, we may offer a replacement product instead of a refund. This is typically offered when the original product had technical issues that we could not resolve. Replacements are provided at our discretion.

9. Contact for Refunds

All refund requests must be submitted through our Discord server. Our support team is available to assist you with any questions or concerns regarding refunds. We aim to respond to all inquiries within 24 hours.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. The refund policy applicable to your purchase is the one in effect at the time of your purchase.